Return and refund policy
Amellya — Returns & Refunds Policy
Last updated: 16 July 2026
Thank you for shopping at Amellya. This policy explains, clearly and simply, how returns, refunds and exchanges work — including your eligibility, the process and the timeframes.
Contact for returns
- Email: support@amellya.com
- Phone: +44 20 8040 1880
- Hours: Monday to Friday, 09:00–17:00 (UK time)
At a glance
- Return window: 30 days from the date of delivery.
- Refund time: processed to your original payment method within 14 days of us receiving and inspecting your return.
- Return shipping: the customer's responsibility for change-of-mind returns; we cover it if the item is faulty, damaged or incorrect.
Your right to cancel (UK)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving the goods, for any reason and without justification. We voluntarily extend this to a 30-day return window.
If you'd like to cancel before your order ships, email us as soon as possible and we'll stop the dispatch and issue a full refund. If it has already shipped, simply follow the return steps below once it arrives.
Return conditions
To be eligible for a return, items must be:
- unused and in their original condition;
- complete with all tags attached and in their original packaging.
Proof of purchase (your order number or receipt) is required. For hygiene reasons, certain items (e.g. pierced jewellery or underwear) can only be returned if unopened and unused.
How to return an item
- Contact us: email support@amellya.com with your order number, the reason for return, and photos if the item is faulty or damaged.
- Receive your return authorisation: our team reviews your request and emails you the correct return address and full instructions.
- Package it: include all tags and original packaging.
- Send it back: use a tracked service and keep your proof of postage. Return shipping is your responsibility for change-of-mind returns (we cover it for faulty, damaged or incorrect items).
Keep your item — optional partial refund
For minor issues where you'd rather not post the item back, we may offer you a partial refund to keep the item as a convenience. This is entirely optional and does not affect your right to return the item for a full refund instead.
Refunds
We'll email you once we've received and inspected your return to confirm whether it's approved. Approved refunds are issued to your original payment method within 14 days. For full cancellations made under your 14-day statutory right, we also refund the standard delivery charge you originally paid. Please note your bank or card provider may take a few extra days to post the refund.
If more than 14 days have passed since we confirmed your refund and you haven't received it, contact us at support@amellya.com.
Exchanges
We offer free exchanges for faulty or incorrect items — contact us within 30 days of delivery and we'll cover the return shipping. If you simply ordered the wrong size, please return the item using the process above and place a new order for the correct size.
Faulty, damaged, wrong or lost orders
- Faulty or damaged on arrival: contact us within 48 hours. We'll arrange a free return and offer your choice of an exchange or a full refund.
- Wrong item received: contact us — we cover the return shipping and send the correct item as quickly as possible.
- Lost package: if your order doesn't arrive within the estimated timeframe, contact us and we'll open an investigation with the carrier.
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty, you are entitled to a repair, replacement or refund. These rights are in addition to everything above.
Company information
- Trading name: Amellya
- Company: KP Ecom · Registration number: 81952279
- Registered address: Vrachelsplein 22, 4906 LK Oosterhout, Netherlands
- Email: support@amellya.com · Phone: +44 20 8040 1880
- Hours: Monday to Friday, 09:00–17:00 (UK time)