Amellya — Shipping & Delivery Policy

Last updated: 16 July 2026

Who we are

Amellya ("we", "us", "our") operates the website amellya.com (the "Site"). We aim to make delivery simple and transparent. Below are the details of our shipping policy.

Shipping costs

• Free shipping on every order — no minimum spend.
• Currency: GBP (£).

Where we ship

We currently ship to addresses within the United Kingdom. We may expand our delivery areas in the future.

Processing and delivery times

• Processing (handling) time: orders are processed and dispatched within 1–2 business days (Monday–Friday).
• Cut-off time: orders placed before 22:00 GMT are processed the same business day; orders after the cut-off, or on weekends and public holidays, are processed the next business day.
• Delivery time: once dispatched, delivery takes approximately 5–8 working days.
• Total estimated time: roughly 6–10 working days from order to doorstep.
• Orders are not processed on weekends or UK public holidays.

Carriers and tracking

We use trusted carriers such as Royal Mail for UK deliveries. Once your order ships, we'll email you a confirmation with tracking details where available, so you can follow your parcel.

Lost or damaged items

• Damaged on arrival: contact us within 48 hours and we'll arrange a resolution.
• Lost in transit: if your order hasn't arrived within the estimated timeframe, contact us and we'll open an investigation with the carrier straight away.

Returns

For full details on returns, exchanges and refunds, please see our Returns & Refunds Policy.

Contact us

If you have any questions about this Shipping Policy, please get in touch:

• Trading name: Amellya
• Email: support@amellya.com
• Phone: +44 20 8040 1880
• Hours: Monday to Friday, 09:00–17:00 (UK time)
• Address: Vrachelsplein 22, 4906 LK Oosterhout, Netherlands
• Company: KP Ecom · Registration number: 81952279